{"answer":"Update firmware when it fixes a relevant fault, security issue, carrier compatibility problem or provides a required feature. Review release notes and test the update on a spare or non-critical unit with the same configuration before touching a remote site.\n\nLeaving a stable installation unchanged can be safer when the update offers no needed benefit and rollback or site access is difficult. That does not mean ignoring firmware indefinitely; track versions and risks. Back up the configuration, confirm power and connectivity, schedule a maintenance window and have a recovery plan. Use firmware approved for the exact Comset model and hardware revision.","approval_status":"draft_for_dave_review_pending_public_brain_audit","approved":false,"category":"Firmware Diagnostics and Troubleshooting","category_slug":"firmware-diagnostics-and-troubleshooting","created_at":"2026-07-08T09:10:00+00:00","daily_publish_cap":2,"date_published":"2026-07-08","display_date":"2026-07-08","drip_status":"review_seed","freshness_note":"Confirm current model specifications, carrier compatibility, stock, pricing, firmware, warranty and commercial terms directly with Comset where they affect a decision.","id":"comset-qa-085","image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"language":"en-AU","last_updated":"2026-07-08T09:10:00+00:00","matched_image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"public_brain_verified":false,"publish_status":"review_preview","published_at":"2026-07-08T09:10:00+00:00","question":"When should router firmware be updated, and when is it safer to leave a working remote installation unchanged?","question_intent":"public_guidance","question_type":"decision","real_image_mapping_status":"mapped_to_approved_comset_catalogue_v1_6","site_key":"comset","slug":"when-should-router-firmware-be-updated-and-when-is-it-safer-to-leave-a-working-remote-installation-unchanged","source":"Comset public website scrape and stable industrial-networking explanation","source_record_ids":["comset-source-0386","comset-source-0434","comset-source-0332","comset-source-0257"],"source_type":"client_source_plus_stable_explanatory_context","source_urls":["https://comset.com.au/faq","https://comset.com.au/videos","https://comset.com.au/product/network-management-system"],"tenant_slug":"comset","updated_at":"2026-07-08T09:10:00+00:00"}