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Compare performance at different times, look at signal-quality figures rather than only signal strength, check whether the problem improves with a different antenna position or carrier, and review whether the router\u2019s own hardware and configuration suit the load. A single speed test number never tells the full story.\n\nComset can assist by breaking the problem into layers: carrier environment, antenna system, router capability and application demand. Once those are separated, the culprit is usually far less mysterious.","approval_status":"review_build_pending_public_brain_audit","approved":true,"category":"Firmware Diagnostics and Troubleshooting","category_slug":"firmware-diagnostics-and-troubleshooting","created_at":"2026-08-02T09:10:00+00:00","daily_publish_cap":2,"date_published":"2026-08-02","display_date":"2026-08-02","drip_status":"scheduled","freshness_note":"Confirm current specifications, carrier compatibility, stock, firmware, warranty and commercial terms directly with Comset.","id":"comset-qa-128","image_ids":["comset-product-range-antennas","comset-product-ant-lte-006a","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"language":"en","last_updated":"2026-08-02T09:10:00+00:00","matched_image_ids":["comset-product-range-antennas","comset-product-ant-lte-006a","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"public_brain_verified":false,"publish_status":"published_preview","published_at":"2026-08-02T09:10:00+00:00","question":"How can I tell whether a speed problem is the network, the antenna or the router itself?","question_intent":"public_guidance","question_type":"conversational_public_guidance","real_image_mapping_status":"mapped_to_approved_comset_catalogue_v1_6","site_key":"comset","slug":"how-can-i-tell-whether-a-speed-problem-is-the-network-the-antenna-or-the-router-itself","source":"comset_manual_review_v1_5","source_record_ids":[],"source_type":"manual_review_from_public_sources","source_urls":["https://comset.com.au/how-to-find-your-nearest-cellular-tower","https://comset.com.au/product/network-management-system"],"tags":["manual","reviewed","customer_style"],"tenant_slug":"comset","updated_at":"2026-08-02T09:10:00+00:00"},{"answer":"Start by checking whether the event lines up with something external, such as scheduled power switching, network congestion, data-plan behaviour, a reboot schedule or environmental heat. Daily repeatability often points to a pattern rather than to a random hardware failure. Router logs, signal trends and management alerts are useful because they give the timing context.\n\nComset can help narrow that down if the symptoms are described clearly. The best troubleshooting conversations usually include the time of day, the carrier involved, whether the router reconnects by itself and what else changed around the site.","approval_status":"review_build_pending_public_brain_audit","approved":true,"category":"Firmware Diagnostics and Troubleshooting","category_slug":"firmware-diagnostics-and-troubleshooting","created_at":"2026-08-01T14:40:00+00:00","daily_publish_cap":2,"date_published":"2026-08-01","display_date":"2026-08-01","drip_status":"scheduled","freshness_note":"Confirm current specifications, carrier compatibility, stock, firmware, warranty and commercial terms directly with Comset.","id":"comset-qa-127","image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"language":"en","last_updated":"2026-08-01T14:40:00+00:00","matched_image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"public_brain_verified":false,"publish_status":"published_preview","published_at":"2026-08-01T14:40:00+00:00","question":"My router disconnects around the same time every day. Where should I start looking?","question_intent":"public_guidance","question_type":"conversational_public_guidance","real_image_mapping_status":"mapped_to_approved_comset_catalogue_v1_6","site_key":"comset","slug":"my-router-disconnects-around-the-same-time-every-day-where-should-i-start-looking","source":"comset_manual_review_v1_5","source_record_ids":[],"source_type":"manual_review_from_public_sources","source_urls":["https://comset.com.au/product/network-management-system","https://comset.com.au/product/remote-management-software"],"tags":["manual","reviewed","customer_style"],"tenant_slug":"comset","updated_at":"2026-08-01T14:40:00+00:00"},{"answer":"Use controlled substitution. Test the SIM in another approved device, or a known-working SIM in the router. Move the router to a known-good antenna or connect a short test antenna, and compare signal-quality readings. Verify APN and configuration against a working template.\n\nCheck system uptime and power logs to identify resets. If several devices on the same carrier fail together, investigate the network; if only one site has poor RSRQ or SINR, inspect the radio path. Reproduce the fault on the bench where possible. Change one variable at a time and keep evidence, otherwise several simultaneous changes can hide the real cause.","approval_status":"draft_for_dave_review_pending_public_brain_audit","approved":false,"category":"Firmware Diagnostics and Troubleshooting","category_slug":"firmware-diagnostics-and-troubleshooting","created_at":"2026-07-09T09:10:00+00:00","daily_publish_cap":2,"date_published":"2026-07-09","display_date":"2026-07-09","drip_status":"review_seed","freshness_note":"Confirm current model specifications, carrier compatibility, stock, pricing, firmware, warranty and commercial terms directly with Comset where they affect a decision.","id":"comset-qa-087","image_ids":["comset-product-range-antennas","comset-product-ant-lte-006a","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"language":"en-AU","last_updated":"2026-07-09T09:10:00+00:00","matched_image_ids":["comset-product-range-antennas","comset-product-ant-lte-006a","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"public_brain_verified":false,"publish_status":"review_preview","published_at":"2026-07-09T09:10:00+00:00","question":"How can a technician separate a carrier problem, antenna problem, configuration problem and router fault?","question_intent":"public_guidance","question_type":"deployment_or_troubleshooting","real_image_mapping_status":"mapped_to_approved_comset_catalogue_v1_6","site_key":"comset","slug":"how-can-a-technician-separate-a-carrier-problem-antenna-problem-configuration-problem-and-router-fault","source":"Comset public website scrape and stable industrial-networking explanation","source_record_ids":["comset-source-0370","comset-source-0367","comset-source-0368","comset-source-0369"],"source_type":"client_source_plus_stable_explanatory_context","source_urls":["https://comset.com.au/faq","https://comset.com.au/videos","https://comset.com.au/product/network-management-system"],"tenant_slug":"comset","updated_at":"2026-07-09T09:10:00+00:00"},{"answer":"Update firmware when it fixes a relevant fault, security issue, carrier compatibility problem or provides a required feature. Review release notes and test the update on a spare or non-critical unit with the same configuration before touching a remote site.\n\nLeaving a stable installation unchanged can be safer when the update offers no needed benefit and rollback or site access is difficult. That does not mean ignoring firmware indefinitely; track versions and risks. Back up the configuration, confirm power and connectivity, schedule a maintenance window and have a recovery plan. Use firmware approved for the exact Comset model and hardware revision.","approval_status":"draft_for_dave_review_pending_public_brain_audit","approved":false,"category":"Firmware Diagnostics and Troubleshooting","category_slug":"firmware-diagnostics-and-troubleshooting","created_at":"2026-07-08T09:10:00+00:00","daily_publish_cap":2,"date_published":"2026-07-08","display_date":"2026-07-08","drip_status":"review_seed","freshness_note":"Confirm current model specifications, carrier compatibility, stock, pricing, firmware, warranty and commercial terms directly with Comset where they affect a decision.","id":"comset-qa-085","image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"language":"en-AU","last_updated":"2026-07-08T09:10:00+00:00","matched_image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"public_brain_verified":false,"publish_status":"review_preview","published_at":"2026-07-08T09:10:00+00:00","question":"When should router firmware be updated, and when is it safer to leave a working remote installation unchanged?","question_intent":"public_guidance","question_type":"decision","real_image_mapping_status":"mapped_to_approved_comset_catalogue_v1_6","site_key":"comset","slug":"when-should-router-firmware-be-updated-and-when-is-it-safer-to-leave-a-working-remote-installation-unchanged","source":"Comset public website scrape and stable industrial-networking explanation","source_record_ids":["comset-source-0386","comset-source-0434","comset-source-0332","comset-source-0257"],"source_type":"client_source_plus_stable_explanatory_context","source_urls":["https://comset.com.au/faq","https://comset.com.au/videos","https://comset.com.au/product/network-management-system"],"tenant_slug":"comset","updated_at":"2026-07-08T09:10:00+00:00"},{"answer":"Collect modem registration state, serving band and cell, RSRP, RSRQ, SINR, assigned IP, APN, session uptime, disconnect reason and data counters. Router system logs should show reboots, power events, WAN health-check failures, SIM switches, VPN changes and DHCP or DNS errors.\n\nRecord supply voltage and temperature where available, plus timestamps from the connected application. Compare faults with carrier outages and busy periods. One screenshot after service returns is rarely enough; a time series or exported log can reveal whether the issue is radio quality, power, configuration or application behaviour.","approval_status":"draft_for_dave_review_pending_public_brain_audit","approved":false,"category":"Firmware Diagnostics and Troubleshooting","category_slug":"firmware-diagnostics-and-troubleshooting","created_at":"2026-07-08T14:40:00+00:00","daily_publish_cap":2,"date_published":"2026-07-08","display_date":"2026-07-08","drip_status":"review_seed","freshness_note":"Confirm current model specifications, carrier compatibility, stock, pricing, firmware, warranty and commercial terms directly with Comset where they affect a decision.","id":"comset-qa-086","image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"language":"en-AU","last_updated":"2026-07-08T14:40:00+00:00","matched_image_ids":["comset-support-led-status","comset-support-config-backup","comset-support-factory-reset","comset-category-hero-029-firmware-diagnostics-and-troubleshooting"],"public_brain_verified":false,"publish_status":"review_preview","published_at":"2026-07-08T14:40:00+00:00","question":"Which logs and status readings are most useful when diagnosing an intermittent cellular connection?","question_intent":"public_guidance","question_type":"technical_context","real_image_mapping_status":"mapped_to_approved_comset_catalogue_v1_6","site_key":"comset","slug":"which-logs-and-status-readings-are-most-useful-when-diagnosing-an-intermittent-cellular-connection","source":"Comset public website scrape and stable industrial-networking explanation","source_record_ids":["comset-source-0366","comset-source-0368","comset-source-0369","comset-source-0370"],"source_type":"client_source_plus_stable_explanatory_context","source_urls":["https://comset.com.au/faq","https://comset.com.au/videos","https://comset.com.au/product/network-management-system"],"tenant_slug":"comset","updated_at":"2026-07-08T14:40:00+00:00"}]}