Share a concise incident snapshot: router model and firmware version, SIM carrier, site location, and the LED states you observed during the fault, plus the fault time window and any status messages. If you can, export or screenshot the diagnostic data (or export the router log file with timestamps) and send that along with steps to reproduce. Include whether the issue follows the SIM or stays with the hardware so Comset can distinguish provisioning or coverage problems from hardware faults.
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What’s the best way to share LED states and logs with you?
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